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On july 4 me and my family went to texas roadhouse in ocoee fl. It was spur of moment so we didn't call ahead, and when we get there we have about 20mins plus waiting time, and it was *** as even the waiting area was HOTTT...

Yes that should a been my first sign, i was thinking maybe it was just the waiting area, but nope... We got to our table, all the way in the back and at the bathroom's (which we never sit back there, ...but we was hungry), so we are so miserable, we are waving ourselves with the menus for some air... then heather comes over, which ...she was very nice but i think just miserable with the heat also... ...she takes our order, we put in for our drinks and our trio appetizer...

long wait... our apps finally come out (a customer next to us sat and got her food by time we got our app), the rattle snake bites were so hard u couldn't cut thru them and the skins were sooo hard on ends, u couldn't eat them... heather finally comes back over to check on us, and i asked if she would eat that (as i take knife and just tap on it/ showing how hard they are), ...she takes the app back, then another 20mins later, another server brings our app back out, states we can get more skins, because they are out of take snake bites (which is my fav app), ...so again the skins are so hard, i don't know how they even arent them out like that for a second time (they literally seems it just got heated and covered with cheese, so...she takes them back)... ...so no app for us...

me and my sister get our salads (after app), .that's only thing good... so 3 adults/ 2kids... we still waiting and we are starving... so i get manager, ladddyyy comes over and she says she will take off app off bill (which was what should a Happen anyway)...

our fold comes out (remind u it's like 90* ...in there)... 2 adults steaks werent cooked enough, we had to send them back (& tell them how to cook it)... 1 adult (i was just over it even though my steak was too rare), i immediately asked for to go boxes, I WAS OVER IT... we let the kids eat, waiting on adult remakes, and thry did bring me another potatoe, cause i forget to request no salt, (i ate couplee bites potatoe and just boxed everything up)...

min of us ate our dinner... we brought it back home, which of course potatoes and steak and rolls not good heated!!! I THEN CONTACT KARL TH.E MANAGER, H.E WAS REALLY NICE AND VERY APOLOGETIC, SAYS GIVE HIM 24 HOURS AND HE WILL EMAIL ME SOMETHING (NEVER MENTIONED WHAT), I DIDN'T GET EMAIL IN 24 HOURS SO I CONTACTED HIM AGAIN WHICH WHOEVER ANSWERED PHONE, RELAYED .MESSAGE ABOUT NOT RECEIVING EMAIL AS HE WAS BUSY, ...SHE SAYS HE WILL EMAIL RIGHT THEN...3 HOURS LATER NO EMAIL, I CALL BACK TO SPEAK TO KARL AS I WAS TRYING TO COME BACK FOR DINNER LAST NIGHT... NO EMAIL SO I STARTED DINNER AT HOME...

I FINALLY ALSON TO KARL I WAS WAITING ON EMAIL TO OBTAIN TO COME LAST NIGHT, IT FINALLY GETS SENT... AND FOR 124$ BAD MEAL AND THE HEART NO AC AND BAD FID EXPERIENCE, .TO SEE HER ONLY SENT $15 COUPON, REALLLLYYYY UPSET ME, AS IT SEEM HE WAS NOT TOO CONCERNED AND WORRIED ABOUT ME COMING BACK TO HIS STORE!!! (I WAS NOT EXPECTING A FULL $124 COUPON TO REPLACE EVERYTHING BUT BETWEEN THE 3 ADULT MEALS BAD (AND OF COURSE WS NASTY IN MICROWAVE AT HOME, THE APP WE DIDN'T EAT AND THE NO AC/ HEAT, I WAS A LITTLE DISAPPOINTED AT $15)...

TEXAS ROADHOUSE IS MY GO TO RESTAURANT, AND THIS IS THE CLOSEST ONE... VERY DISAPPOINTED...

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MilitaryMarshFrog
#1514378

True... maybe they should a just closed the store... but yeah u are right, we shouldn't had started but we did and it was a waste $124

MilitaryMarshFrog
to MilitaryMarshFrog #1514379

Stayed*

Anonymous
#1514345

No AC in the restaurant? Why would you stay?

Imagine how hot the cooks were in the back. No wonder your food was awful.

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