I am a retail manager of a local store in Decatur al. I had a dinner party for 8 people to celebrate promotions. Including a regional Vice President attending. I got to this location 30 minutes prior to party showing up to get a table and make accommodations. I was told I had to wait until my part arrived or at least 3/4 my party before I get get a table. This was fine. I waited with 3 people for others to arrive. After waiting 35 minuets 6 of my party had arrived. The hostess at our his time told me NO your entire party has to be here. I ask to speak to a manager. Young African American female who was very very rude to me ( embarrassed me in front of my VP ) the manager said “ your entire party must be here, the sign us posted”. I told her at this time we had been waiting 40 minutes. The other two guest were on their way. I also explained to her, if she wasn’t interested in our business I would take them somewhere else. She huffed, and said whatever seat them to the hostess. She then came back and told me in the future I would have to follow the rules.
I love the restaurant, never had a problem and I frequent this restaurant at least once a week. I can assure you that with the service I received from the manager on duty, I will not return to this location. I understand policy however we had 7 people there waiting on two and was ready to spend a lot of money.
Thank you for your time.
Review about: Texas Roadhouse Manager.
Reason of review: Poor customer service.