Texas Roadhouse - The night manager (Amanda ) at the Texarkana,TX location would not come out to speak with me about a concern about my food order.
I ordered a steak salad and it took longer than it should have. When the order came out, it was very cold.
I asked them to take it back and bring me a new order. The manager was told about the situation from a female bartender, but the manager looked at her and continued to eat and talk at the dinner table with friends. The manager never addressed me at all. When the salad came out the second time, the food was cold again.
I didn't want to wait again, so I ate the food. Another customer told me that I had waited too long for my food and asked for the manager. I told the customer not to do that because I was ok with the situation. Again, the manager (Amanda) would not come out.
After my meal, I directly asked one of the workers that I needed to see Amanda (night manager), again I was ignored and she came out, but never acknowledged me. I asked the bartender if she could go and get the manager. The manager came out, looked at me, talked to the bartender, and went back into the kitchen. Again, she never acknowledged me, but she acknowledged other customers.
I asked another worker for the main managers number (Tristian). I stayed for another 15 to 20 minutes and finally spoke to a male manager and he was very considerate and understanding. I think his name was Keron (not sure). I called the main manager after I left the restaurant and he said that he would call me tomorrow.
He did listen to my complaint. I am very disturbed with this type of behavior. I am a regular customer at Texas Road House (2 to 3 times a week).
This situation needs to be addressed. I would hate for other customers to go through this Experience.
Product or Service Mentioned: Texas Roadhouse Salad.
Reason of review: Poor customer service.
Preferred solution: My solution would be for the management to have a meeting with Amanda and encourage her to acknowledge the needs of customers..