We went to dinner @ Washington Rd location. Got seated like 540.
Waitress took our orders, brought our drinks. We sat & sat & sat. We thought obviously we had been forgotten about. Well, our little waitress came to the table to tell us very apologetically that she had thrown our order in the trash w/out putting it in.
Then the manager came to apologize. That was great. However, he didn't remotely give us any discount of any sort. We do ALOT of eating out.
"When" things out of the ordinary has taken place elsewhere, the manager at least tried to make it up in some way, shape, form or fashion.
Not this manager. So sorry to say; we probably will never go back to Texas Roadhouse.
Product or Service Mentioned: Texas Roadhouse Waiter.
Reason of review: Poor customer service.