I had call to reserve a table for 12. They said it would be ready between .
So when we got their we had to wait 2 hours to just to get a table. Then it wasn't any utensils at the table. The said they didnt have napkins so what we suppose to wipe our hands on our clothes. Then wake 30 minutes for her to bring our beverages.
They she just left and another waiter took my order. Then it took a 1 hour or more to bring our food and it was. cold food and stale fries and is not on 1 order. It was 3 orders that was cold.
Then when we reported to the management she didnt care about the service when she was there just watching it. Didnt try to compensate for the long wait to get get seated or the cold stale food. Will be reporting them to the District manager.
Store manager was Jamie Jay on Kinzel Drive. Knoxville tn
Product or Service Mentioned: Texas Roadhouse Waiter.
Reason of review: Poor customer service.