TEXAS ROAD HOUSE
1221 EAST STONE DRIVE
KINGSPORT TN 37660. This may be the store # 10011
JIM SCOTT - DEBIT CARD WAS USED FOR PURCHASE
My wife and I called the local Roadhouse for a to go order. I ordered 2 full racks of ribs, 2 salads, 1 order of potato skins. I had the phone person repeat the order back to make sure it was correct. And it wasn't.
About 30 minutes later she drove us to the restaurant to pick up the order. According to the ticket we arrived at approximately 03:38 pm. She is doing the driving for now because I've had surgeries and am not able to drive.
When we got to the restaurant I sat in the vehicle, with it running, while she went in to get the order. I sat there waiting for approximately 20 minutes. Our order wasn't ready. The server brought the 2 orders of ribs, the potato skins, the bread, the condiments and the sides. My wife said she asked the server where the salads were. The server checked the computer and they had been requested. Apparently someone forgot to make them. The server had to go to the kitchen and make the salads.
We go to Texas Roadhouse because we really like the ribs. And usually the service is pretty good. However, I just don't understand the lack of quality service today. It shouldn't take almost an hour to pick up an order of food.
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Texas Roadhouse. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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