On vacation my family and I purposely went to Texas Roadhouse at 4 pm to take advantage of their "early bird specials" - We ordered from the "early bird menu" - My 71 year old mother said she even pointed at what she wanted on the menu -when we got our bill we were charged for the full price entrees , about a $15.00 difference- when I asked the waitress why we were charged full price she immediately said No, mam, you ordered from the dinner menu- I said get your manager out here and he backed up his employee - Both were so incredibly rude to us - might I add my family was myself , my Mom and 2 kids - I was just flabberghasted at the rude treatment we got - We will never eat there again.I guess the customer is always right is a joke in this day and age - The manager did end up crediting $6.00 to our bill but it does not make up for the shoddy treatment we received.
In retrospect , I feel this could possibly be a scam this restaurant purposely pulls to rip people off.
I intend to complain to The Better Business Bureau also.It is interesting the waitress never asked if we were ordering early bird when it was 4:00 pm and it is on a huge board in front of the restaurant !!
Review about: Texas Roadhouse Manager.