I placed an order to go, arrived a few minutes early and paid for my meal. I then waited over 25 minutes for our order with no one telling me it wasn't ready yet or if there was a delay.
The people at the front desk were talking and laughing with four people there and one working.
I should have been informed the reasons why our food wasn't ready yet but instead left me standing, waiting for food i thought was forthcoming. There didn't appear to be a manager on site.
Review about: Texas Roadhouse Manager.
Reason of review: Poor customer service.