Product: Texas Roadhouse Customer Care Clear all filters (0 of 42 reviews match)
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Besides our steaks being overcooked last Wed at the Lake Charles Location (9 of us, all steaks well done when some were ordered at med rare and some at med well) I left my credit card there on the table ; My mistake!. I tried calling the number listed on their website...
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Texas Roadhouse Customer Care
#1261490
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The date was Tuesday, May 15th at 6:30.Service was good and timely. It was extremely cold and the management had no problem turning up the air to warm up the venue a little. The only complaint I have is cooking the pork chops. It doesn't take long to cook boneless pork...
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3.5
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Texas Roadhouse Customer Care
I liked
  • Food
  • Waitress was great
  • Customer service
I didn't like
  • Dry porkchops
#1257313
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For dinner and we placed an order which is not what we ordered when I told the lady that it wasn't what we ordered she says that is what we always serve and I told her we go to Roadhouse locations basically all over the country twice a month because it is our favorite...
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Anonymous
Anonymous

Contact Corporate.

1.9
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Texas Roadhouse Customer Care
#1253947
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Texas Roadhouse - Ruined my meal

Terrible. Young girls too cute want too much chit chat that is fake. Sat me at a table where the vent was blowing hard enough to part my hair and make it feel very chilly. To change seats took 10 minutes and a manager; several others came by to chat, which I did not want nor appreciate. The steak was undercooked, but I ate it ‘cause I just wanted to get out of there.
2.0
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Texas Roadhouse Customer Care
#1251981
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Texas Roadhouse - Total *** service

Second visit to two different restaurants in two different locations. Casper Wy the peanut buckets were full of dusty grit. Told the manager and they just took the bucket. In Sioux Falls SD open seating at the bar was crowded and couldn't get one of the open tables.
1.8
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Texas Roadhouse Customer Care
#1251317
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Nothing to do with food or servers !!! It’s the way y’all run the service. It was a packed house, 8 in our party the waitress was doing all she could do. The problem y’all have is drinks you need people to serve just drinks . They can’t get refills are any other thing...
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4.0
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Texas Roadhouse Customer Care
#1250185
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Went here for anniversary. Since it was prom night I got stuck sitting in the bar area. The end table where the drinks are picked up. Told the waitress I was looking more for the dining experience then the bar experience. She said what do you want me to do make...
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4.2
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Texas Roadhouse Customer Care
#1248942
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Waited outside, Fairfield , Ca. place. Couldn't stand the twang country blaring parking lot speakers. So... we just left (Don't know how the neighbours deal with it!) Said something to staff. They could care less (in fact, turned county noise up). Horrible place. They...
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1.1
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Texas Roadhouse Customer Care
I didn't like
  • Unreal blaring loud hick music and line dancing
#1248731
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I went there to have a decent meal and was told a 55 minute wait! Well when I inquired in a hour later she said I’d have to wait an additional 10-15 minutes and I said NO I don’t and I looked at her iPad and she had skipped us and called everyone earlier and later than...
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2.2
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Texas Roadhouse Customer Care
I liked
  • Steak was good made the way i like
I didn't like
  • Waiting to be seated and passed over several times
#1223244
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Placed an order online.The email confirmation had the order correct the card was charged for half the order when I showed up to pick order up main entree was not included stating they didn't know what happened. Had to wait another 25 minutes past the pickup time for...
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2.6
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Texas Roadhouse Customer Care
#1213221
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