I had the worst service, 6/17/2010, Madison Heights Michigan location. Waitress was working 2 sections, over 13 minutes to get our order in. aprox. 30 minutes for our food, ordr was incorrect. Upon leaving, the hostess asked if all was well.
I explained the service issue, she asked if I needed to speak to a manager? She looked around, did not see one, returned with a puzzled look. She asked if I had still wanted to see a manager? I said it was up to her. She shrugged and looked away. I left.
Completed online customer service page, no response. I was an extremely loyal customer. Very disappointing.
Product or Service Mentioned: Texas Roadhouse Manager.