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I had the worst service, 6/17/2010, Madison Heights Michigan location. Waitress was working 2 sections, over 13 minutes to get our order in. aprox. 30 minutes for our food, ordr was incorrect. Upon leaving, the hostess asked if all was well.

I explained the service issue, she asked if I needed to speak to a manager? She looked around, did not see one, returned with a puzzled look. She asked if I had still wanted to see a manager? I said it was up to her. She shrugged and looked away. I left.

Completed online customer service page, no response. I was an extremely loyal customer. Very disappointing.

Review about: Texas Roadhouse Manager.

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Anonymous
#272375

Texas Roadhouse does suck. just checkout www.texasroadhousesucks.net

Anonymous
#175608

I work for Texas Roadhouse (server) and I have to say that although it is impossible to give excellent service 100% of the time, I am very shocked that you never received anything back from the corporate office. Please note that generally the restaurants are very well organized and only allow 3 table sections (much to the chagrin of myself and other servers).

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