URQ F

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| map-marker North Little Rock, Arkansas

FOOD WAS HORRENDOUS AND WAIT TIME WAS HORRIBLE!

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Texas Roadhouse - FOOD WAS HORRENDOUS AND WAIT TIME WAS HORRIBLE!
Texas Roadhouse - FOOD WAS HORRENDOUS AND WAIT TIME WAS HORRIBLE! - Image 2
Original review Jun 07, 2024

You really wouldn't think that a restaurant could mess up a sweet potato and a salad...THE TEXAS ROADHOUSE IN NORTH LITTLE ROCK ARKANSAS PROVED ME WRONG...

View full review
Loss:
$12
Pros:
  • Affordable
Cons:
  • Everything at this point

Preferred solution: Apology

User's recommendation: DO NOT ORDER TO GO FOOD FROM THE NORTH LITTLE ROCK ARKANSAS TEXAS ROADHOUSE!!!

Resolved
Ariana M Cfp

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| map-marker Tinley Park, Illinois

Resolved: Rock in my food server did nothing about it

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Texas Roadhouse - Rock in my food server did nothing about it
Texas Roadhouse - Rock in my food server did nothing about it - Image 2
Updated by user Jun 08, 2024

Company fixed the issue and I have been provided with full refund. Although it was a disheartening situation I did reach some sort of resolution with customer service and received my full refund in the form of a gift card.

Original review Jun 03, 2024
I visited Texas road house Saturday around 4 pm. There was a rock in my mashed potatoes as I was finishing it off, luckily I didn't bite that hard because it's a soft food.. but had it been any harder of a bite my teeth would have cracked. I told my server and she proceeded to tell me about a time she found hair in her food at a different restaurant she was eating at. So basically it was no big deal.
View full review
Loss:
$50
Pros:
  • Bread rolls are amazing
Cons:
  • Maybe the facility needs expansion it is too small and busy

Preferred solution: Full refund

Climmie Uol

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Verified Buyer
| map-marker Bedford, Virginia

Ruined Mothers Day Dinner

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Texas Roadhouse - Ruined Mothers Day Dinner
Texas Roadhouse - Ruined Mothers Day Dinner - Image 2

We had Glass in several plates of food. My mother cut the inside of her mouth from it.

We sent our salads back because we had glass in our salads. The salads didn't come until the food came out. We never recieved dinner rolls until we received our food. Some of the table didn't get refills.

My daughter has a bruise on her arm where a tray of drinks was spilled on her. We didn't get our food until the the other part of group was completely finished eating, so they go tired of waiting on us and went and sat in the car. It was just terrible experience. The management never came over and introduced themselves and said sorry and how can we make this right.

I complaint by email and haven't heard back yet. I remember now why I haven't been there in in a while.

It was a party of 10 and the price I was paying for dinner I expected more. I didn't get a picture of the glass in the food but this is the bruise on my daughter's arm.

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User's recommendation: Don't go there.

sherri c Ilr

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Customer complaint

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Texas Roadhouse - Customer complaint
Texas Roadhouse - Customer complaint - Image 2

I called in a order went to pick it up it took a while which was expected but I drove home got home missing my dinner rolls my three sandwiches was made completely wrong so by that time everything we ordered was cold I told them that they literally took my sandwiches and put tomatoes onion and pickles in a separate container and handed me back the same cold food I took back to them by this time they are closing for the night so needless to say we didn't get to eat the dinner we paid alot of money for I plan on taking it back tomorrow the guy that brought my stuff had forgotten different things three times

View full review
Loss:
$60
Pros:
  • Usually do a good job
Cons:
  • Nothing was right

Preferred solution: Full refund

1 comment
Guest

It's good you didn't eat it and are returning the food intact the next day.

Kenya E Lkn

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Verified Reviewer
| map-marker Fairfield, California

My TO GO salad was already made, there was bbq sauce on the cup the chicken was in WHICH WAS IN MY SALAD. My lettuce was wilted and soggy, I asked for fresh lettuce and I still got pink lettuce + more

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Texas Roadhouse - My TO GO salad was already made, there was bbq sauce on the cup the...
Texas Roadhouse - My TO GO salad was already made, there was bbq sauce on the... - Image 2
Original review May 04, 2024
Croutons were so soft I could not tell it from the lettuce. And it was not ready on time. Person at the window could not tell me why my salad was already made. In the photo I posted it looks good but its all soft, soggy and squishy. I ordered a half gallon of SWEET TEA and the tea was Aaron to the touch and NOT sweet tea , its like they just made the tea and bottled it without adding anything!
View full review
Loss:
$41
Pros:
  • Good food
Cons:
  • Nothing was right

Preferred solution: Full refund

User's recommendation: DO NOT ORDER ONLINE ORDER AT THE PICK UP WINDOW

Valerie W Lsh

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Rude customer service

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Texas Roadhouse - Rude customer service
Texas Roadhouse - Rude customer service - Image 2
Texas Roadhouse - Rude customer service - Image 3

Took family out for dinner the waitress was super rude just nasty grandson asked for a refill on his lemonade she was like your meal will be coming out Waite I was like would you get them a refill oh she was super nasty for no reason all we did was sit down she rushed us to order like don't you know what you wanted then didn't deliver all that we did order I know it was packed it was Monday but her behavior and the manger Jessie was any help I was so shocked about the rudeness and the unprofessionalism I want my money back this is the nasty waitress and the manager is in the background I asked him for corporate number he said he didnt have it

View full review
Loss:
$69

Preferred solution: Full refund

User's recommendation: Mondays they are rude

Rebecca H Brq

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| map-marker Anchorage, Alaska

Charged for a sent back meal

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Texas Roadhouse - Charged for a sent back meal
Texas Roadhouse - Charged for a sent back meal - Image 2

The quick version of our Texas Roadhouse experience:

We were forced to pay for an overcooked steak we didn't want, and our server hid from us for probably 15-30 mins to secretly get it remade so we could have to pay (after telling her and TWO other managers that we just wanted it taken off the bill)our server also refused to bring a soda refill after we asked 4 times, wouldn't give us our bill, or boxes... she was literally hiding from us to try to force us to pay for a re-make of a meal that came out wrong that we TOLD HER multiple times we didn't want to wait for.

My boyfriend was literally in the bathroom puking after eating the small amount of chili and a few bites of his chicken fried steak so I told her this and I said don't bother remaking it, my boyfriend is so sick after eating your food can you please just take it off and give me my bill

Then she dissapeared...

Ok so let's start from the top.

We come into the restaurant and immediately get treated differently and rushed because we asked if we could use a "dinner for two for $30" voucher that I won at an employee party while working at Dave and busters. Our server was a blonde lady mid age. It was almost like as soon as she saw we had a coupon she wanted to rush us, and overfeed us, so she could still make money. We told her ATLEAST 8 times "hey, don't worry we will still tip atleast 20 percent of the total BEFORE the coupon value is taken off" we tried to assure her we were good tippers but we were still treated as if we were freeloaders because we asked if we could use a meal voucher...

just absolutely rude and disrespectful.

She continued to bug us every minute or two and try to order for us. She said things like "ok so I'll put in a beer and a margarita for you guys right?"

Uhhhh... no? Why would we want a beer and a margarita?

Who said I like margaritas, or that I even drink? Ohhhh Because I'm a woman I must want a margarita? My boyfriend MUST need a beer because he is a man? NO, that isn't ok.

Why would you assume that and keep pushing to send it through for us... it wasn't a suggestion it was her basically telling us that was what she was going to order for our table. She tried that about three times. Then she told us she's gonna order us a blooming cactus onion thingy?!?!

Again like, NO!!! We don't want a blooming onion, we never said we did, why are you trying to force us to eat it?

We assured her that NO we do not want any of those things, just a soda and time to read over the menu.

She continued to come bug us every minute or so when we continued to tell her we were still looking at the menu. We felt VERY rushed and we got additude when we did end up ordering

So let's fast forward. We order the 6oz sirloin (med/rare to rare) with shrimp and the two sides I picked were corn and a baked potato.

My boyfriend orders country fried chicken with chili and mashed potato.

Sooooo... Chili comes out, by itself...

just chili.

Ok no big deal

We wait and wait, it's fine, but we start to notice she is no where to be found for soda refills or napkins or anything

Then our food comes out and my steak is well done... like VERY well done. The corn is in a bowl FULL of room temp water.

My boyfriend starts eating his country fried chicken and immediately gets sick and has to go to the bathroom to puke.

I knew my meal wasn't up to par so I stopped eating it. The ONLY thing I ate was the 4 shrimps that came as an add on, I ate them before I cut into the steak and saw how overcooked it was.

When our server comes back I told her the issue and asked her if she could please take my meal off and that I would be happy to pay for the shrimp add on since I did indeed eat those couple shrimp, and that we will pay for my boyfriends whole chicken fried steak meal even though it made him sick.

I told her my boyfriend is sick in the bathroom after eating your food so don't bother taking the time to remake the steak, just please take it off my bill and we will pay for his whole meal and the couple shrimp I ate

She didn't remove my plates she just basically walked away. 10 mins later my boyfriend is back after puking up this food and they send over a manager (I think)

She was a lady w/ brown hair

I tell her what happened, and that I did not want it remade, I said we needed boxes and to go and I showed her how much water was in the corn dish (by literally pouring it out on the plate)

We very clearly were ready to go but we were still being very polite. But also mentioned how we'd been waiting so long for a soda refill and we were ready for our check...

she took my food back and never returned. We still had not seen our server I am almost certain she was hiding in the back.

So after another 10-15 mins I get frustrated. I walk up to some random workers and say can I please get my boxes and the check?!?!

A few minutes later ANOTHER manager walks up (this time is a man I believe he had brown hair)

He said he overheard me complaining to the random worker when asking for boxes so he asked what happened, I told him the details, he disappears. Maybe 7 or 8 mins later he shows up with a steak in a to go container with a nasty wet potato wrapped in foil and a little container of bacon...

why?!? Why would I want this? Why did you disappear on me then bring me something I didn't want?

I didn't get any of the other toppings for the loaded mashed potato that I asked for (that came with the first botched meal) and I DID NOT WANT the meal at all that was improperly cooked!!! Why did no one listen?

He has me cut the steak to make sure it's med/rare to rare and it was.

I said thank you and was polite because I have always been taught to be kind to service workers but I mentioned that I wanted it sent back. This whole thing was just unacceptable.

So I gave up and just handed him the voucher and asked how much I owed and he said it would pop up on the little screen on the table. I assumed he had comped the meal... the meal I didn't want

NOPE

They charged full price for the meal I sent back and told THREE SEPERATE PEOPLE that I didn't want.

They knew my boyfriend was sick from their food, they knew I was trying to get him home because he was literally puking in the bathroom... but instead of just taking it off the bill the server literally HID FROM US so she could still add it to the bill and get a good tip. Such greedy and disrespectful behavior. We had to ask 4 times from multiple people to even get a soda refill and I had to literally get out of my seat to ask people where my server was and to get boxes and a check because she was hiding from us.

Now, I have worked in the service industry so we still tipped her very well.

We gave her $17 tip on a $15 bill (the bill would have been $45 before voucher)

so we ended up paying $62 total with the voucher for a meal that should have been about twenty bucks... we made sure to tip over 40 percent which is quite generous, especially after being treated this way. We remained polite and generous the entire time because I didn't want to cause a scene publicly

But after talking to my boyfriend I just cannot let this go. We were treated terribly after being very kind and generous guests.

I need to talk to someone in management (preferably not management in Alaska)

I would prefer to speak with the highest ranking manager available to go over these issues. I will also be posting reviews on yelp, Facebook, and google of the exact details of our visit but I will wait until I have heard back before I do so.

This is not ok to treat paying customers like this...

By the way this was at the location in anchorage Alaska on 9001 old Seward highway

View full review
Loss:
$40
Pros:
  • Prices are cheap
Cons:
  • Sketchy business services
  • Forced to pay for unwanted uneaten food
  • Disrespectful workers

Preferred solution: Full refund

User's recommendation: Stand up for yourself instead of accepting *** food and service, I wish I would have

Begley M

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Verified Reviewer
| map-marker Corbin, Kentucky

Quality & Quantity

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Texas Roadhouse - Quality & Quantity
Texas Roadhouse - Quality & Quantity - Image 2
Ordered a fillet salad and when I got it the salad was the size of a side salad. I paid $17 for it. My husband ordered an All American burger and the bun was so tough he couldnt chew it. Also our rolls were like they had been microwaved too long and were extremely chewy. We spent $50 and could have gone to a fast food restaurant and got better quality.
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User's recommendation: Eat in. Don’t do pick up

Tonya S Eew

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Verified Reviewer
| map-marker Marietta, Georgia

Rudeness

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Texas Roadhouse - Rudeness

My fiance and I visited the Avon Indiana location yesterday. We were celebrating our engagement and the birth of our niece.

I checked us in on the mobile app and when we got there we were told we had to wait to be seated until our whole party arrived. Cool not an issue. We went to the bar to get a drink while we waited. Still not a bad thing.

We went back out to the "waiting area" where we sat on a bench and waited. About 5 minutes later the "manager " told us we couldn't wait inside but we needed to wait in our car or in the "corral." She wasn't even the slightest bit nice. My fiancé made the comment that she was making us feel like we were not welcomed there. She proceeded to roll her eyes and told us to wait in our car.

Rude. My brother in law dropped off the baby and his wife and went to park. Still wasn't allowed to wait inside. He had to park in the shopping area so it took him about 10 minutes to get in.

Meanwhile we're waiting on the dam cold with a 2 week old. Ruthless as *** We walk up to get seated and we're told to wait on the exact spot we were kicked out from. A little girl (not sure of her name) called us to be seated. I told her to wait a second as we had to get the baby and diaper bag.

She looked me right and the face and called my name even louder. At this point I'm beyond pissed and she signs like showing us to our table is some big inconvenience to her.

We normally visit TRH about one every other week here in our hometown. Never had any real issues. But the location at Avon...

I've gotten better service on bar night at the Waffle House.

The "manager" and everyone in the front end was rude as *** Who makes people wait in the freaking cold with a newborn?! The whole staff up front should be ashamed.

View full review
Loss:
$59
Pros:
  • Usually a great place
Cons:
  • Everything at this location

User's recommendation: Drive the extra 20 minutes and go to a different location

4 comments
Guest

Nothing says welcome to the world newborn more than a bunch of stupid adults out on a cold day with a two-week old waiting for a table.

Carle Vux

How old are you six? Because most adults do not mistake being told something they do not want to hear as rude.

There are laws against child labor so I doubt that you were called by a "little girl" referring to her as "little girl" is what is rude, especially when you are the one acting like a child. The only rude person was YOU and your fiance.

Guest
reply icon Replying to comment of Carle Vux

I'm so sorry, I must not have seen you there when we were. I mean how else would you know if I was rude or not?

Thank you so much your opinion.... I'll consider your thoughts.

Even so.... the location and staff were awful.

Carle Vux
reply icon Replying to comment of Guest-2474372

Once again a childish reply from a little girl. Just calling her a little girl is rude enough.

If you were not STUPID and could read English you would have known that I meant that.

You must be six. Do your parents know that you are posting this?

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Resolved
Randall W Agu

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Verified Reviewer
| map-marker Menifee, California

Resolved: 760 808 ****

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On Sunday afternoon we want to get something to eat. So we decide to go to Texas Roadhouse, which we have.

One in that area where we live, but we decided to go to another 1 out of town to get a different experience. And we got a very bad experience there very rude. At the bar tinder one was really nice when was very rude.

Us to move out of RC to let someone else. That's her friend.

Sit there for the convenience of them to have a communication. And when I told her that we had asked for this seat from another guest, she got really upset and. Give me a hard time. She told me that she's in charge of seeing and that's not up to me to decide.

Were to be seated at and I thought that that was open bar seat. But once again, that's her friends. We spent time and gas going over there and it compensated us $30 for 3 of us. I guess that's better.

Nothing. I would have thought at least compensated as some dinners for us 3 for the inconvenience. So that was such a very bad experience there. I wish that they will get better martenders.

That just don't cater to locals and cater to other peoples that come in for couple of drinks and something to eat instead of making them feel like they're not welcome at the bar. Because they're not locals.

I paid for my beer and I paid for my wife. 's drink and we end up leaving very disappointed.

View full review
Loss:
$150
Pros:
  • Very good restaurant
Cons:
  • Lines too long by time

Preferred solution: Compensated for our time or gas and treated So poorly

User's recommendation: Treat everyone equally,

Cheryl Hea

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Verified Reviewer
| map-marker Phoenix, Arizona

Because Texas Roadhouse used cheap scammy sites to advertise

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Because Texas Roadhouse used cheap scammy sites to advertise

I got an email stating that in honor of Texas roadhouse's anniversary they were giving away two a free adult meals all you had to do was Cher with 20 friends on messenger. Well I shared with over 20 friends and it insisted on me sharing with more to claim my prize so I shared with more looking like a fool cuz they're going to get the same runaround that I got apparently after I shared it directed me to another site for Walmart wanting me to complete a bunch of surveys and things like that it said nothing about surveys nothing about Walmart nothing about any of that it said two free meals for sharing with 20 friends that's what I should have got and if I don't get that I'm going to continue to write *** reviews about it because I've got about 100 friends that it had me share with and now I'm embarrassed to even talk to shame on Texas Roadhouse for using scandalous ways to advertise it's only going to *** people off you guys were all right with me until that

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User's recommendation: Don't fall for the messenger Texas Roadhouse scam beware of this ad and Texas Roadhouse I want my two free meals complete no strings that's all it is is a scam to get you to mess up your email and your phone number by having people call and solicit you you don't ever really get a free meal shame on Texas Roadhouse for using them

2 comments
Guest

LOL! I can't believe you fell for this chain email bs that a scammer sent to you.

Texas Roadhouse has NOTHING NOTHING NOTHING to do with the email you received! Texas Roadhouse has warned people on their Facebook page and several news outlets, such as the Dallas News, warning people not to fall for this.

Guest

That isn’t Texas Roadhouse advertising. It is a scam that is using them to eventually gain your personal information.

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Johnetta E Jgh
map-marker Concord, North Carolina

Trouble service

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Texas Roadhouse - Trouble service

On December the 18th at approximately 7:31 PM. We, my family.

A party of about 12 went to Texas Roadhouse on Concord. Leo boulevard, we were seated, we waited for over an hour. We never got any bread. We never got any utensil we never got anything.

We, I had to personally go and get utensil for us. They did not have any real utility for us to cut any type of steak with they gave us paper utensils. That's the first thing once we place out order. The waitress Jasmine did take out orders at 8:41 PM.

She did get us drinks at around about 8:51 however, she didn't give us any bread. However the table behind us that came in afterwards got bread. When we found we finally got our food was cold. The steak was cold.

The reels were burned to a black crisp on the bottom.

I ordered the size of mushrooms and onion.

Sweet potato did not get any Onion. This was the absolute worse experience i've ever had at any restaurant. This was a very poor representation of management. The manager caleb refuse to Compensate us for any inconvenience.

We waited over 2 hours to be served. Cold burnt food and to be expected to pay for this food. Then we had the assistant manager by the name of Yuri who was very rude. And mean and hateful.

And she does not need to be a manager over.

I ant more size people. Is Caleb Singh very unconcerned about our experience and was trying to make no kind of effort to correct this issue at all.

And decided to call the police department For what reason I do not know? Because we were not a disquano party. We were celebrating my niece 40th birthday party.

And we behaved ourselves in a Very eliberate's quiet demeanor. This experience was very horrible and I would not dare recommend this restaurant to anyone to anyone. There's not a scale that I could even judge the type of service that we my family received. We did not deserve this type of treatment.

You know I was rewarded this type of treatment. If this is the way that Texas Roadhouse represents the dare service. I will never if it cost my life. I will never come back to this establishment.

Ever again? And if for anyone that I meet, I will do I will absolutely tell them never to come. This was the worst customer service that I've ever received and it was not warranted. Something musomething must be done even if I have to go to the news.

Even if I have to write an article in the paper. Even if I have to get on social media to let everyone know. No, do not paint your eyes. What Texas Roadhouse because of the horrible service that they display if you can.

It served the people shut the door if you cannot accommodate the people. Shut the door if you don't have enough biscuits that you know the reason why people come to Texas Roadhouse. They Teck down your side. This is acceptable and you all do not need to be invested.

If the mister gerard stand behind this type of service for the sake of money. Go Go somewhere else, where they value people and hand great customer care

View full review
Loss:
$200
Cons:
  • Ting

Preferred solution: Full refund

1 comment
Guest

There’s a lot left out of this story. Something tells me all 12 people were not seated at 7:30 and a few were late. They would not wait an hour and 10 minutes to wait on you unless your whole party wasn’t there.

Marcie C Hvm

Service complaint

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Texas Roadhouse - Service complaint
Texas Roadhouse - Service complaint - Image 2
We arrived after calling the Boise, ID location, over 2 hours prior to closing. We called because it is our daughter's birthday and we have a party of 10. When we arrived we were told they were no longer taking large parties. We called in advance so we could let them know that we were coming only for them to tell us no. Terrible customer service and absolutely no reason for them to do this. Thank goodness the Nampa location came through for us.
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User's recommendation: Don't have a large party to celebrate a family occasion?

Anonymous

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Verified Buyer
| map-marker Bellevue, Washington

I called for serval days the store never reached out to me

Texas Roadhouse - I called for serval days the store never reached out to me
Texas Roadhouse - I called for serval days the store never reached out to me - Image 2
Texas Roadhouse - I called for serval days the store never reached out to me - Image 3
Texas Roadhouse - I called for serval days the store never reached out to me - Image 4
I never got any toppings but cheeses on my salad very disappointing and I live 25 minutes from the restaurant and no picked up the phone for two days I gave up.I dont recommend getting online order at that restaurant. I guess I never got what I paid for shame on them.
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User's recommendation: Check your food if u order online

Blayden Ixb

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Verified Reviewer
| map-marker Greenville, North Carolina

Food not cooked right

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Updated by user Oct 23, 2023

My issue was not resolved

Original review Oct 15, 2023
Who's not cooked the way I asked when it was ordered we asked for States well done no pink at all got home Stakes were bloody as ever fish wasn't done.. when asked what could be done about this I was told to bring food back next day and they will recook the food... I drove 20 mins to pick up food... I spent 152 dollars I asked if I could be reimbursed with food if me and my family would come in and dine she said yeas if we bring steaks back because it was too large of a order to just reimburse. Me and my family could not enjoy our dinner last night and went to bed hungry
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User's recommendation: Join the waitlist or wait to be seated inside

Alma P Inr

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Verified Reviewer

Complaining

On April 14th, at approximately 17:00 hours, we registered our interest in dining at the Texas Roadhouse establishment situated on Sweetwater Road by adding our names to the waiting list via the online platform. Upon our arrival and subsequent check-in, we were informed that we had already been on the waiting list for approximately 40 minutes.

Despite this initial delay, we patiently waited for an additional 40 minutes, followed by another 20 minutes. After this extended period of waiting, we made another inquiry and were advised that there would be a further 10-minute wait. Upon our return after this additional waiting period, we were informed that there would be a further 5-minute wait.

During this protracted waiting period, we observed several empty tables and noticed that some employees were not actively engaged in serving customers. This led us to question why we could not be seated at one of the available tables.

The managers, Amanda and Sarah, were cognizant of the fact that we had been waiting for an extended period of two and a half hours.

However, they failed to acknowledge the inconvenience we had experienced or address the underlying issue. Once we were finally seated at a table, it took an additional 10 minutes for any staff member to acknowledge our presence, and this only occurred after my daughter had approached the managers on two separate occasions. The assigned waitress did not approach our table, despite being in close proximity and observing us seated there. She made no attempt to inquire about our beverage preferences or acknowledge our presence in any manner.

Upon observing our growing frustration with the situation, the manager named Amanda approached our table and inquired if she could take our order.

However, at this point, we had reached a state of profound exasperation and decided to depart from the establishment. When I approached Amanda and requested her name with the intention of composing a negative review regarding her service, she merely responded by stating that she was now prepared to take our order. We declined her offer and informed her of our decision to leave the restaurant.

It is important to note that while the food at this establishment is of commendable quality, the service we experienced was severely lacking and fell far below the standards expected of a Texas Roadhouse restaurant. It is imperative that the management team at this establishment address these issues promptly to ensure the provision of satisfactory customer service in the future.

I sincerely hope that the higher directors of this business pay attention to the management of this restaurant. 1908 Sweetwater Rd, National City, CA 91950

Thank you.

Alma Palomino

619-955-****

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Preferred solution: Apology

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