We were at the Texas Road House in St Joseph Moon Feb 10th ur nd ordered 2 6 oz steaks. One was very tender and the other was chewy and stringy.
We told our waitress and she went to get the manager and came back as said a new steak was on the grill. We wait quite a while and the manager came through our section asking everyone how their food was. He stopped and asked us if we needed a doggie bag and we told him we were waiting or a steak to replace the chewy one. We normally don't get filets because they are more expensive so were disappointed with chewy steak.
The manager finally had the replacement steak brought out to us and it was also very chewy on one side. Called the manager back and he said he would give us some of our money back went to the register and shortly sent the waitress back with a $5 bill. We felt for our long wait time and bad steaks he should have at least taken one of our off the ticket. We just gave the $5 to the waitress for her tip.
The manager wouldn't even bring the $5 back to us. Needless to say we won't be going back for a while and maybe not at all.
Product or Service Mentioned: Texas Roadhouse Steak.
Reason of review: Bad quality.