I am originally from Texas but have lived all over the U.S. Wherever I go, I always like to visit Texas Road House for the great food and familiar atmosphere.
Also, I have worked in 5 different jobs in the restaurant industry, so I have some idea of how it works. I have to say to my disappointment that the TRH in Pocatello has poor service. Today for example I came in around 4:30 for an early dinner(to avoid the rush). The place was less than half-full.
Our waiter seated us and had to be asked for basics like straws and a pen to sign the tab. These little things I excused as lack of experience. However, after she brought us our food she disappeared. For thirty-five minutes.
We wanted something else, had to flag down what I guess was the manager.
She got us what we needed but not only did she not apologize for the poor service, she was rude and made excuses! WTH?
Review about: Texas Roadhouse Waiter.