I am originally from Texas but have lived all over the U.S. Wherever I go, I always like to visit Texas Road House for the great food and familiar atmosphere.
Also, I have worked in 5 different jobs in the restaurant industry, so I have some idea of how it works. I have to say to my disappointment that the TRH in Pocatello has poor service. Today for example I came in around 4:30 for an early dinner(to avoid the rush). The place was less than half-full.
Our waiter seated us and had to be asked for basics like straws and a pen to sign the tab. These little things I excused as lack of experience. However, after she brought us our food she disappeared. For thirty-five minutes.
We wanted something else, had to flag down what I guess was the manager.
She got us what we needed but not only did she not apologize for the poor service, she was rude and made excuses! WTH?
Product or Service Mentioned: Texas Roadhouse Waiter.