I went yesterday for my Birthday with a group of friends to the one in Glen Allen Va. It was terrible. My salad bowl had stuck in it, paper from it looked like a sugar packet. When I called the manager he just looked at me, until I finally said I want a free meal. He never said I am so sorry, just that he would take care of the meal price. When the tickets came to the table and they handed me mine, I told the waitress that I was not supposed to pay for my meal , she told me he had taken care of it, but I had to pay for my dessert. Her attitude and his was awful. Then we go into the rest rooms and the floor was dirty. Two months ago I went in again with a group and friends and out utensils was dirty. Nobody in this cares! Then when I called the 800 number all I get is to leave a message and no one ever calls me back. I am shocked at our this place has gone down. Years ago I would have told everyone to go there for a great meal and a good time. No more! Just thought I would let you know in case somebody in this business gives a rip about anything.
Product or Service Mentioned: Texas Roadhouse Sanitary Conditions.
Reason of review: Bad quality.
Preferred solution: Let the company propose a solution.
I didn't like: Bad attitude, Diry dishes and attitude.