I went yesterday for my Birthday with a group of friends to the one in Glen Allen Va. It was terrible. My salad bowl had stuck in it, paper from it looked like a sugar packet. When I called the manager he just looked at me, until I finally said I want a free meal. He never said I am so sorry, just that he would take care of the meal price. When the tickets came to the table and they handed me mine, I told the waitress that I was not supposed to pay for my meal , she told me he had taken care of it, but I had to pay for my dessert. Her attitude and his was awful. Then we go into the rest rooms and the floor was dirty. Two months ago I went in again with a group and friends and out utensils was dirty. Nobody in this cares! Then when I called the 800 number all I get is to leave a message and no one ever calls me back. I am shocked at our this place has gone down. Years ago I would have told everyone to go there for a great meal and a good time. No more! Just thought I would let you know in case somebody in this business gives a rip about anything.
This reviewer shared experience about bad quality and wants this business to offer any options to resolve the issue. This person is overall dissatisfied with Texas Roadhouse. The most disappointing about texas roadhouse sanitary conditions at Texas Roadhouse was bad attitude and diry dishes and attitude Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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