Customer service
Delivery Service
Price Affordability
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Value for money

I frequently dine at TRH in Wilmington NC. I am always very pleased with the food and waitresses however, there is one employee that always makes me dread walking in the door.

I've been told by some of the waitresses that she is the hostess manager and her name is Ashley. I'm actually quite shocked that she Is still an employee there for so long. It seems she has been there for the better part of 2 years. At first, I thought it was just me she had a problem with, but I started paying closer attention to her treatment of others as I am waiting to be seated.

I have quickly realized the problem is not just with me. I think her face would break if she smiled, and heaven forbid you walk in while she is having a conversation with another employee. You definitely will not be acknowledged until she has finished her conversation. It's very disappointing that TRH allows this very negative and ill mannered person to continue to be employeed there.

A hostess is like a receptionist.

They are the first person patrons encounter and the ones that leave you with your initial impression. I feel TRH is doing a great disservice to themselves by continuing to allow this person to be employeed

Product or Service Mentioned: Texas Roadhouse Hostess.

Reason of review: Poor customer service.

I liked: Food, Wait staff.

I didn't like: Hostess manager.

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I can't imagine why someone would feel this strongly about a restaurant hostess that they would be compelled to go on the internet and rant about it on a public complaint site.

to Anonymous Muncie, Indiana, United States #1258577

The hostess is probably cute, young girl and the poster is probably a mid-40s woman that weighs 315 pounds. Jealousy.

My favorite part was about the hostess making the poster "dread" walking through the door.

Like it's her house and place of employment lol. Going to any restaurant is voluntary.

to offconsumerpissed #1258711

I suspect that as well!

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