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I went into a Texas Roadhouse in Orlando Florida and how the worst experience ever, I was blown away with how unprofessional the staff was at this location! As soon as I step to the hostess desk everybody there was on the phone after the noticed I was waiting, I proceeded to pick out my steak the young lady twice labeled the wrong steak I picked a 20oz she put the tag on a 28Oz and wrote 28oz in my ticket.

The whole time the cooks are in the back by the window cussing each other out clearly we can hear and see you. There was no silverware in the whole restaurant, the bread and butter comes out and no silverware, finally some one walks up with plastic ware, as if I was suppose to eat this 40 dollar steak with plastics ware, my beer I ordered was warm at best by the time I got it and I literally waited about 45 minutes for the young lady to bring me my to go box and ticket to pay!

Iโ€™m watched her stand at another customers table and have a full blown conversation. Very disappointed because if buy a steak from a restaurant itโ€™s Texas Roadhouse and I was really let down this time around, BAD!

Reason of review: Poor customer service.

Monetary Loss: $44.

Preferred solution: Full refund.

Texas Roadhouse Cons: Terrible customer service.

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Guest

The only Texas Roadhouse in Orlando is at the airport. I am looking at their online menu and the most expensive steak is $26.99. Where did you get $40 from?

Guest

A $40 steak at Texas Roadhouse โ€ฆ yeah right! LOL!

Hamsa Tea
reply icon Replying to comment of Guest-1773048

Well we went for the first time last night to one in Chattanooga and my husband ordered the prime rib off the menu ...they brought him a 24 oz for 34.00 DOLLARS so they do up the ozs to make more money. I was like what the heck ...I will NEVER go back . Food fair at best!

Kimberlly Jzc

Should never order a well done steak. Most places cant guarantee a well done steak. What did she expect??

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