Concordville, Pennsylvania
Not resolved
1.5
Details
Customer service
Staff
0 comments

We called ahead for seating at 5:30pm, when we arrived we were told there was still another 30 mins to wait, 45 mins later a couple arrived inquired about seating they were told the wait time was 1 hour, 10 mins later we were escorted to a table after we chose our steaks when we arrived at the table there was a family seated at the table we were escorted back to the door and given another 10 mins wait time, 10 mins later we were escorted to a wet table and seats, we dried them ourselves, then the could that was given a 1 hour wait time was seated next to us ( short hour), we ordered water, strawberry lemonade, and a beer) that arrived within 10 mins, we ordered our food, waited 45 mins for our waitress to return (she never did) then we walked the front to pay for our drinks, the front desk hostess called for a manager (Chris) who offered to comp our invisible meal, we declined paid for our drinks and left........horrible customer service and we wasted 2 hours.

This person wrote the review because of poor customer service at Texas Roadhouse. Reviewer claimed that he or she wants Texas Roadhouse to read this review and look into the issue (if any).

The most disappointing in user's experience was bad service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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