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Contact Texas Roadhouse Customer Service

How to Reach a Person at Texas Roadhouse

Verified Contact Information

Toll-Free Number:

  • 1-800-839-7623
Call customer service
Send Message

Customer Service:

  • 1-855-698-7446
  • 1-949-224-1810
  • 1-513-894-7427

Investors/ Franchising:

  • 1-502-426-9984

Jobs/ Career:

  • 1-800-272-2727

Legal:

  • 1-877-515-3014
    EthicsPoint

Media:

  • 1-844-778-5871

Texas Roadhouse Emails:

Accessibility
Customer Service
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Media
PR Inquiries
users@texasroadhouse.com
privacy@texasroadhouse.com
Privacy Inquiries
travis.doster@texasroadhouse.com

Texas Roadhouse Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Texas Roadhouse Phone Number
1 (800) 839-7623
Average Hold Time
00:02:32
Average Calls duration
3 minutes
Most Popular Texas Roadhouse Email Address
users@texasroadhouse.com
Texas Roadhouse Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (15% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Texas Roadhouse?

Most Popular Number:

(800) 839-7623
Total calls: 4 444 Issues resolved: 176 Last call: Apr 11, 2026

For assistance, you can call Texas Roadhouse at 1-800-839-7623. Their customer service team is available to assist you from 9 AM to 5 PM, Monday to Friday, Eastern Standard Time (EST). Whether you have inquiries, need support, or have any concerns, Texas Roadhouse dedicated team is ready to provide the assistance you need during these specified hours.

Texas Roadhouse email is contact@texasroadhouse.com. While it's important to note that receiving a prompt response is not guaranteed, you can expect a representative from Texas Roadhouse to get back to you as soon as possible to address your inquiries or concerns.

Texas Roadhouse corporate address is located at 6040 Dutchmans Ln, Louisville, KY 40205, USA. The address signifies the central location from which the company manages its operations, policies, and decision-making processes. As the headquarters, it serves as the hub for various departments, including management, finance, marketing, human resources, and more.

PissedConsumer Club

Contact Information

Texas Roadhouse Website:

Texas Roadhouse Help Center:

Corporate Office Address:

Texas Roadhouse, Inc.
6040 Dutchman's Lane
Louisville, Kentucky 40205
United States

Fax:

502.515.7260

Summary of Texas Roadhouse Customer Service Calls

5.6K TOTAL
CALLS
03:12 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Texas Roadhouse?

Product/ Service Question:

  • “Server mistake payment”
  • “A mistake the server made”
  • “Complaint”

Staff Question:

  • “Poor customer service horrible”
  • “Customer service and food”
  • “Rude cashier”

Employment Question:

  • “Need W-2”
  • “I need my w2”
  • “Get my w2”

Cards Question:

  • “Bought a gift card but never received it.”
  • “Reload gift card”
  • “$10 gift card for $50”

Request for Information Question:

  • “Help logging in my workday app”
  • “Questions about gift cards”
  • “Promotion question.”

Payments and Charges Question:

  • “A coupon”
  • “Deposit”
  • “Set up new direct deposit”

Shipping and Delivery Question:

  • “Never received Gift card”
  • “Sunday my daughter and I ordered for from the Augusta Ga location with our Veterans coupon. We had the Country fried steak, sweet potato and a salad with tea. The country fried steak wasn't good plus you couldn't cut it because it was so tuff!!”
  • “Wrong order”

Account Question:

  • “I have to verify permotion”
  • “User and password”
  • “I keep trying to sign up for the VIP to get the free appetizer, but I never get it on my app”

Refund Question:

  • “Refund”
  • “Refund was not put back in my account yet”
  • “They did not sent me my refund back”

Return/ Replace Question:

  • “You have the wrong date as my Birthday!! It is March 9th, NOT Dec 22!!!”
  • “To change my birthday in my profile with my vip rewards”
  • “I'm trying to change my email change my number change address”

Website/ Application Question:

  • “Store not answering phone but sites day open”
  • “Help fixing invalid number format for an online application”
  • “Possible site for a new Road House”

Activation/ Cancellation Question:

  • “To activate Texas Roadhouse card”
  • “Renew address”
  • “Cancel order”

Other Question:

  • “The grilled chicken was horrible and I ask my husband steak to be medium,what kind of barque sauce do use?”
  • “You have the WRONG phone number for my birthday!!! It is March 9th, NOT Dec 22!!!”
  • “Messed up on my order”

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