My name is Jeffrey Sluder, and I am a Louisville resident who enjoys Texas Roadhouse regularly. My contact number is 502-297-2900.
My son and I traveled to Washington DC and visited your restaurant in Chantilly, VA. on 08/04/2014. Our server was a young lady named Sam. She did a fine job serving us that afternoon.
I used my credit card to pay for the bill which totaled $40.57. I added a $6 dollar tip for a total of $46.57. Since we were traveling, the next day I checked my account and noticed that I was charged $59.40. I called the restaurant at the number on my receipt (703-378-9887) and spoke with the manager.
He stated that it was surely a accident and he took my Credit card number over the phone and said he was going to add $18.83 back to my account. As of today, 08/09/2014 the money has not been deposited. At first, I thought that this was surely a mistake, however now I am starting to think this could possibly be a routine. I hope that your customers check their accounts after dining at (at least) this location.
I don't feel like I should have to continue to deal with this situation, but believe me in today's economy $18.83 is worth following up on.
Product or Service Mentioned: Texas Roadhouse Manager.
Monetary Loss: $19.