Dubai, Dubai
0 comments
Not resolved

had dinner yesterday(receipt attaced): waiting area receptionist tried to wave us away by telling us but u have a long *** ahead; do you till want to wait?I said yes then she said then wait.

She did not take my name nor gave me the vibrating machine so that I can wait as if she is disappointing me to go away (rejecting business). then I decided to go bk to her as I saw people waiting having the machine in their hands while waiting. I asked why u did not give me a machine or took my name? she did not answer then the other team member assisting her told her discreetly give her the machine!!

and tk her name!! my husband and I waited for half an hour then ushered in. Team is absolutely unfriendly and unhappy; no smile, took us a long time to have someone to tk our order; I had to keep calling any waiter passing by till one Indian waitress came to me and said aggressively and as if shouting to me "pls wait someone will come to u OKK?" as if she is telling me to shut up! the waiter came totally unfriendly with an angry face serving us all the time; he literary threw our soup on the edge of the table with his face on the other side; never came bk to check on how our food is!

while ordering, we decided to change our mind on of the items and the waiter was unhappy standing showing impatience.I had a quick look on the rest of the staff and saw they are treating the other guests the same way and I wondered what is making them unhappy..at one point I really wanted to leave the restaurant because of the really very bad service they are providing and the lack of attention they gave us...someone really need to look into that matter as you will easily lose a lot of clients this way.we decided not to repeat this experience with a brand that we have always liked regretfully.

I didn't like: Bad service.

Review #889392 is a subjective opinion of a user.

PRODUCT OR SERVICE Texas Roadhouse Waiter
Reason of Review / Monetary Loss Dubai Mall branch - Dubai- UAE / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Texas Roadhouse?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

El Pollo Loco 2 Piece Combo Meal Review El Pollo Loco "I tried to go into the lobby at 9:15 this evening. Doors were locked and chairs were already on the tables. So, I went thru drive thru. I tried to..." Read more Bob Evans Restaurants - We were served food that was non edible. The food was taken off of the ticket but a manager and no one seemed to be concerned and no one seemed to care. If I would have ate it I would have been sick. Bob Evans Restaurants "I was served a turkey bacon melt with dried up meat and mostly fat and then a side of mayonnaise when I open the mayonnaise before reviewing the mayonnaise was..." Read more Texas Roadhouse Steak Review Texas Roadhouse "They nessed up my steak twice and the manager was very rude and i had to pay for something i never touched. And on top of that the second steak..." Read more Texas Roadhouse - Really? Talk about ruining dinner. Texas Roadhouse " I purchased 4 dozen frozen rolls packages just before Thanksgiving from a friend whose kid was selling vouchers for famous TX Road house rolls to raise money for a..." Read more Del Webb By Pulte Homes - I am not a Pissed Consumer and I would buy another Pulte Home Del Webb By Pulte Homes "We bought a Pulte home in a 55+ community and are very pleased with the purchase and follow up of any problems. Yes, there were a few issues but Pulte..." Read more Family Dollar - Poor poor poor customer service Family Dollar "I was at one of your store at 450 N Broad street, Elizabeth, NJ. There was only one cAshier a line of 5 people. What bothers me most is their..." Read more Union Trade Company Humanitarian Charitable Foundation - Union Trade Company - Straphon Eubanks - Swift Fraud & Deception Union Trade Company Humanitarian Charitable Foundation "This horrific financial matter began approximately 6 months ago and involved a financial instrument (SBLC) supplied by Mr John S Diak to Union Trade Company. Union Trade Company owns another..." Read more Ashley Furniture Durablend Recliner Ashley Furniture "I purchased a rocker recliner from Ashley furniture a couple of years ago and despite the fact the chair has had minimal use, the back and arms are peeling and..." Read more