I've been coming here for over 10 years. It was great restaurant.
New servers and inexperienced managers holding this restaurant back. Had few mistakes on our orders and got insulted with coupon, manager swore and shoved us out - literally! Our birthday dinner was ruined because of inexperienced server and manager added insult o an injury. All too quick to shut us up with his coupon deals, manager was not interested in resolving any issues.
Ultimately started blaming its employees.
We had few nearby tables that was not seated how they requested and basically told by the same manager that this is how it is and how he does not make the rules. Unbelievable!
This person wrote the review because of poor customer service at Texas Roadhouse. Reviewer claimed that he or she wants Texas Roadhouse to offer any options to resolve the issue.
The most disappointing in user's experience was cold food, customer service, pushing and swearing. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.