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2.6 Based on 78 reviews
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  • Customers like
    • Food 2
    • Steak was cooked to exactly the way we all like them 2
    • Waitress was nice 2
  • Customers don't like
    • Bad service 8
    • Bad attitude 5
    • Tough steak 5

We have eaten at this restaurant several times, the music is always way to loud, not enjoyable to go with a group or just your spouse. Cant hear over the music. The food is great but will not be returning again for a long time. Just cant take the atmosphere anymore. If you ask the manager to turn down the music, they look at you like really? It might be ok if you are an employee but as a customer it is not good. Please change your atmosphere to... Read more

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Sat at the table for 45 min. No service. Waited another hour for food to be delivered twice to the wrong table. Waitress calls the customer liar in front of restraunt. Asked for milk got tea. Asked for coke got sweet tea. Ordered chicken never came. Ordered bread from the start never came worst service. Let's not forget the waitress dropped the food on my husbamds and never even offered a towel nothing. Just left.. Unbelievable... Read more

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Went in for dinner@ 8:00 p.m . Asked for a high top in bar. There was one left and the host said the server had just got off work and we couldn't sit there! You just lost 6 people that wanted rib eye steaks because one of your staff couldn't turn around and take our order!!!! Bad move.... And we won't go back! C.c. Facebook

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On 8-29-16 visited ur location in Wilmington NC with my wife waitress was great but upon receiving order i was shocked to find first the steak delivered to my table looked more like shoe leather than a steak . my order was medium rare and wife ordered medium they were cooked opposite. NOT BEING ONE TO COMPLAIN I DECIDED TO GO AHEAD AND EAT THE STEAK WHEN I FOUND A PIECE OF GREEN MATTER ON IT, I CALLED THE WAITRESS OVER AND INQUIRED IF SHE WOULd... Read more

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My wife and I wanted to try a new restaurant for our 23rd anniversary. When we were being seated we were blocked by 3 young employees 1 male employee with a tray full of dishes was in the aisle way talking with 2 female employees. They would not move out of our way and my wife was bumped by the male employee. We did not stsy. A total lack of disrespect and customer courtesy.

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I just took my family out to texas roadhouse tonight on 75th in Phoenix, AZ and it was definately not worth the money i spent. The waiter was great however, i immediately noticed a soured smell the minute i walked in as if a dirty mop was used to clean. My daughters knife had stuck on food and had to ask for another . I also used the restroom and the place was filthy, the floors were sticky, paper towels everywhere and the garbage was... Read more

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Wife and I went to Road House in Erie Pa. Wife talked me into ordering one of the special steaks in the case. It was a NY strip long and narrow rounded at the ends. When they brought my meal I had a 4" square steak, I know steaks change some when you cook them, but they do not change that much. I did not get the more expensive steak I picked from the case. I was Pissed to say the least. I ate the steak brought to me, for my wife's sake. I will... Read more

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had dinner yesterday(receipt attaced): waiting area receptionist tried to wave us away by telling us but u have a long *** ahead; do you till want to wait? I said yes then she said then wait. She did not take my name nor gave me the vibrating machine so that I can wait as if she is disappointing me to go away (rejecting business). then I decided to go bk to her as I saw people waiting having the machine in their hands while waiting. I asked why... Read more

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Had a bad dinner.The steak was bloody and my mushrooms were burnt and service was terriable.

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Service was awful tables never was cleared food took so long the party never was able to eat in restaurant we all took out carry out PISSED

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