Texas Roadhouse Complaints and Reviews

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Texas Roadhouse
Main address: 6040 Dutchman’s Lane 40205 Louisville KY
1 (800) TEX ROAD, ,
  • 47+6 mobile complaints
  • $793 claimed losses
  • $15 average
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Terrible blan food over priced wife got sick from the food never going back again. Add comment

No matter when I call to place an order, the actual pickup time is always 30-40 minutes after I was quoted on the phone. It shouldnt take over an hour to place and recieve a to go order for a salad, or salmon. Ridiculous! Add comment

At Texas Road House tipped well had a carry out. Forgot the carry out went back to get it little giggly girls done threw it in trash and act like care less. I won't be back. Add comment

     

  • Oct 10
  • Cafes and Restaurants
  • Columbus, Ohio
  • Poor Food Service
  • 30

Had a awful experience twice at same location. Most recently Birthday dinner. Took a hour to be seated when told it would be half hour. When seated we were at separate tables. My dinner was not good. Waitress said she would send manager over never came was taken off bill but I would of perfered it to be recooked wasn't even given that option. Then our jacket was left there with keys in it they... Read more

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  • Oct 03
  • Cafes and Restaurants
  • Indianapolis, Indiana
  • Poor Order Processing
  • 2
  • 2
  • 29

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak half done. She want well done my shrimp was cold so was her ribs. I order my husband dinner to go he gets home 3 hours later he can't eat dinner it was not what I order I live on the Southside of town we had do drive back to east side because y'all gave me wrong order so I just... Read more

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  • Sep 25
  • Cafes and Restaurants
  • Bradenton, Florida
  • Bad Management
  • 32

Top brass should evaluate poor conduct from both management and wait staff. It's obvious that Corporate is not watching the hen house.Apparently their not validating what they delegate to their mangers, there's quit a turnover in staff and it appears from my visits that all the qualified wait staff have left and now the prior great service and food quality has also disappeared . Local food... Read more

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Ribeye had more fat than meat, the manager said it should be 80/20 meat vs fat, he was some what right 80 percent fat and 20 percent meat. Add comment

     

  • Sep 18
  • Cafes and Restaurants
  • Texarkana, Texas
  • Poor Restaurant Service
  • 4
  • 4
  • 44

I ordered a steak salad and it took longer than it should have. When the order came out, it was very cold. I asked them to take it back and bring me a new order. The manager was told about the situation from a female bartender, but the manager looked at her and continued to eat and talk at the dinner table with friends. The manager never addressed me at all. When the salad came out the second... Read more

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  • Sep 14
  • Cafes and Restaurants
  • Fruitland, Maryland
  • Poor Service
  • 41

My party had problems the moment we sat down.The waitress never introduced herself. Everybody across from us had bread as they sat down, but my party had to wait 10 minutes for ours. It took a long time to receive our drinks and not to mention over a 30 minute wait for our food! When we finished the first batch of bread the waitress took 20 minutes to see if we would like another! When we... Read more

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