Texas Roadhouse Complaints and Reviews

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Texas Roadhouse
Main address: 6040 Dutchman’s Lane 40205 Louisville KY
1 (800) TEX ROAD, ,
  • 45+2 mobile complaints
  • $713 claimed losses
  • $15 average
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  • Sep 25
  • Cafes and Restaurants
  • Bradenton, Florida
  • Bad Management
  • 11

Top brass should evaluate poor conduct from both management and wait staff. It's obvious that Corporate is not watching the hen house.Apparently their not validating what they delegate to their mangers, there's quit a turnover in staff and it appears from my visits that all the qualified wait staff have left and now the prior great service and food quality has also disappeared . Local food... Read more

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Ribeye had more fat than meat, the manager said it should be 80/20 meat vs fat, he was some what right 80 percent fat and 20 percent meat. Add comment


  • Sep 18
  • Cafes and Restaurants
  • Texarkana, Texas
  • Poor Restaurant Service
  • 19

I ordered a steak salad and it took longer than it should have. When the order came out, it was very cold. I asked them to take it back and bring me a new order. The manager was told about the situation from a female bartender, but the manager looked at her and continued to eat and talk at the dinner table with friends. The manager never addressed me at all. When the salad came out the second... Read more

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  • Sep 14
  • Cafes and Restaurants
  • Fruitland, Maryland
  • Poor Service
  • 26

My party had problems the moment we sat down.The waitress never introduced herself. Everybody across from us had bread as they sat down, but my party had to wait 10 minutes for ours. It took a long time to receive our drinks and not to mention over a 30 minute wait for our food! When we finished the first batch of bread the waitress took 20 minutes to see if we would like another! When we... Read more

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  • Sep 08
  • Cafes and Restaurants
  • Charlotte, North Carolina
  • Restaurant Service
  • 24

Texas roadhouse dose not know how to handle a larger party. Went to the Texas roadhouse in shilo il on Sunday 9/7/14 with a party of 16 . When we were seated we did not get any utensils were not offered a booster or highchair for the two year old that was with us Our appetizers came and rolls came but still had no silverware even though we asked so my mom had to go get a manager so that we... Read more

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  • Sep 07
  • Cafes and Restaurants
  • Mountain View, California
  • Credit Card Charges
  • 5

**warning:**** they will steal from your credit card they overcharged my credit card with adifferent amount that I signed ,when brought to management attention " Ron " the assistant manager two days later because I found it on my bank statement.,he had and made up a lot of excuses for his bar manager I would not advise anybody to pay with a credit card there ever they steal from you and when... Read more

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  • Sep 06
  • Cafes and Restaurants
  • Pittsburgh, Pennsylvania
  • Customer Treatment
  • 46

We went to the greensburg,pa location on 9/5/2014 had our meal left the money on the table(with the tip that I now regret) The waitress chased us into the middle of the parking lot and asked "Did you pay your bill?" The lot was full of people watching us explain that yes we left the money on the table and she would have seen it had she looked. It was embaressing and uncalled for and I won't be... Read more

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  • Aug 29
  • Cafes and Restaurants
  • Waiting Time
  • 14

I placed a pickup order at 5:15 pm and was told it would be about 20 - 25 min. Order was for 2 bone in ribeye dinners. It is now 6:15 pm and I was just handed my order. I was told that the order took a long time due to them having to bake the brownie. How can this possibly considered acceptable service? You tell me to pick something up in 20 - 25 minutes and I wait 30 minutes after the time you... Read more

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  • Aug 23
  • Cafes and Restaurants
  • Los Angeles, California
  • Rats
  • 34

To who it may concern my wife and I enjoy your food so much we decided to go this weekend at 12:25 at the 1605 S Stapley mesa az 85204. Unfortunately as we were eating I over heard a patron speaking there was a rodent under our table. Being I am not afraid of rats mice ect. I myself and my wife did not want to make a scene, even though the other patron could not be any obvious. Looking at the... Read more

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  • Aug 09
  • Cafes and Restaurants
  • Centreville, Virginia
  • Credit Card Overcharge
  • 95

My name is Jeffrey Sluder, and I am a Louisville resident who enjoys Texas Roadhouse regularly. My contact number is 502-297-2900. My son and I traveled to Washington DC and visited your restaurant in Chantilly, VA. on 08/04/2014. Our server was a young lady named Sam. She did a fine job serving us that afternoon. I used my credit card to pay for the bill which totaled $40.57. I added a $6... Read more

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