Submit ›
or
2.6 Based on 68 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Waitress was nice 2
    • Food 2
    • Waitress 1
  • Customers don't like
    • Bad service 7
    • Bad attitude 5
    • Tough steak 5

I've been coming here for over 10 years. It was great restaurant. New servers and inexperienced managers holding this restaurant back. Had few mistakes on our orders and got insulted with coupon, manager swore and shoved us out - literally! Our birthday dinner was ruined because of inexperienced server and manager added insult o an injury. All too quick to shut us up with his coupon deals, manager was not interested in resolving any issues.... Read more

Was this review helpful? 0 0

Food poisining ordered side salad sweet potatoes and ribs been throwing up for two days richmond rd lexington ky Add comment

5/21/2016 was our 16th wedding anniversary and we wanted to make it memorable. So I called ahead as suggested, spoke with Christine and made a 7:15 arrival time. We arrived at 7:15 on the money and was told to wait in line. I asked a simple question of the kids they have running this place: why call ahead, set a time and told to wait in line? Why bother to call? You only get one chance to make a first impression and Texas Roadhouse made a... Read more

Was this review helpful? 0 0

I love Texas Roadhouse but tonight was horrible. Our waitress "hailey" took almost 10mins to come greet us.. Our drinks were always empty and I'm not even halfway through my steak and she brings me my ticket and runs off like she's late for something so I can pay out. I normally emphasis with server's bc I am one myself currently.. But she wasn't busy I could see her laughing with other servers off to the side. Not to mention she never even put... Read more

Was this review helpful? 0 0

Pelham location, went today and the wait was 1hour long thought the food was going to be awsome and it tasted like dog food it was really horirble beeftips was tough, the ribs did not fall off the bone because it was burnt, silver wear was dirty, and customer service was bad , chicken was critters was bad not crunchy at all this was one of the worse place ive ever eaten spent 189. Never eat here again my first time and this is my last even... Read more

Was this review helpful? 0 0

This place is horrible. Disgusting, gross, despicable. Low quality steak. This place is horrible. Disgusting, gross, despicable. Low quality steak. This place is horrible. Disgusting, gross, despicable. Low quality steak. This place is horrible. Disgusting, gross, despicable. Low quality steak. This place is horrible. Disgusting, gross, despicable. Low quality steak. This place is horrible. Disgusting, gross, despicable. Low quality steak. This... Read more

Was this review helpful? 0 2

TEXAS ROAD HOUSE 1221 EAST STONE DRIVE KINGSPORT TN 37660. This may be the store # 10011 JIM SCOTT - DEBIT CARD WAS USED FOR PURCHASE DATE: 05/02/16 My wife and I called the local Roadhouse for a to go order. I ordered 2 full racks of ribs, 2 salads, 1 order of potato skins. I had the phone person repeat the order back to make sure it was correct. And it wasn't. About 30 minutes later she drove us to the restaurant to pick up the order.... Read more

Was this review helpful? 0 0

Took my family out for my sons birthday party at the Texas Roadhouse in Fort Smith, AR on April 23, 2016. I ordered a beer and asked for a cup of ice to pour my beer into (I like my beer on ice). As the food was brought out I asked for another beer and the manager started scolding me that I could not have my beer in a Coke cup. I said, okay and asked for another beer. She said, she could not serve me another beer cause of the beer in the Coke... Read more

Was this review helpful? 0 0

My family rode into town (California, MD) and we went to dinner at 4pm. We had to wait maybe five minutes to be seated at a table for five. The service was excellent, my server Ashlynn was attentive, prompt and pleasant. My parents, husband, son and I are ALL still raving about the evening. My mother is very particular, and changed her order several times before Ashlynn left our table. Her positive attitude earned her extra tip. During the meal... Read more

Was this review helpful? 0 0

Today, I visited Texas Roadhouse on Airport Blvd. In Mobile, AL... I was very disappointed with the service I got, but not the server. I ordered the prime rib for 17.99 well done... It came out bloody... I ask them to put on the grill a little... They char- burn it.. And told me it was the last one to basically take it or leave it. How ever they lied... While sitting in there, I called an order two more too go.I ask the girl on the phone to make... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Texas Roadhouse.
Filing a new complaint about
×